For: Managers,
9.30 -11.00 CQC Registered Managers - Evidencing Quality
• Governance mapping
• Audits
• Logs and records
• Demonstrating continuous improvement
11.15-12.45 Budgeting Skills for Practice Managers
• Business Planning
• Management accounts and responding to variances
• Accountability and responsibilities
• Financial terminology
12.45-1.30 Lunch
1.30 -3.00 Managing the New Approach to Scope of Practice Guidance
• Three Core Pillars
• Planning Extended Duties
• Inductions and Onboarding for Extended Duties
• Staff Support , Monitoring and Ongoing Development
3.15– 4.30 Management Skills Audit
• Complete a management skills gap analysis
• Complete a Learning styles or VAK assessment
• Produce SMARTER objectives
Glenys Bridges is a prominent British trainer, author, and management consultant specialising in non-clinical dental practice management and whole-team professional development. With over 20 years of experience in the UK dental sector, she is widely recognized for helping dental professionals build effective leadership, administrative, and clinical-support frameworks.
Key Career Highlights & Roles
• Founder & Strategic Lead: She serves as the managing partner and strategic lead at Glenys Bridges Practice Pathways and The Glenys Bridges Academy. These bodies offer accredited training, eCPD, and qualifications for dentists, practice managers, dental nurses, receptionists, treatment coordinators, and mentors.
• Association Founding: In 1995, she was one of the founding members of the British Dental Practice Managers Association (BDPMA), which evolved into the Association of Dental Administrators and Managers (ADAM).
• Editor & Author: She has served as Editor-in-Chief for the Dental Nursing Journal and authored several books and eBooks on dental practice workflows, including Dental Reception and Practice Management and Dental Practice Management.
• Educational Developer: She developed accredited non-clinical qualifications for dental teams ranging from Level 3 to Level 5, including CQC Registered Management qualifications through recognized awarding bodies like the Open College Network and AIM Qualifications.
Achievements & Recognitions
• Awarded the British Dental Association (BDA) Certificate of Merit in 2009 for services to dentistry.
• Served on the judging panel for The Dental Awards (2003–2019).
• Provided non-clinical and team management training internationally, including work for the Defence Dental Agency in Germany and training programs in Australia.
Alison Fisher (Institute of Dental Management & Leadership)
Referred to as The Glenys Bridges Academy - a UK-based training provider specializing in non-clinical qualifications, leadership, compliance, and continuous professional development (CPD) for dental practice teams.
Key Overview
• Leadership & Ownership: Alison Fisher, a long-standing dental nurse, practice manager, and educator, took over as the owner and principal lead of the academy.
• Focus & Curriculum: The academy offers specialized programmes for practice managers, care coordinators, lead receptionists, and dental nurses looking to expand their non-clinical and management skills.
• Accreditation: Courses are accredited and quality-endorsed through regulated awarding bodies such as AIM Qualifications, providing formal Level 4 and Level 5 qualifications alongside eCPD modules tailored to General Dental Council (GDC) standards and Care Quality Commission (CQC) requirements.
• Delivery Method: Training is conducted via flexible distance learning and blended formats, utilizing personal tutoring, online student pathways, and workplace-focused assignments to allow dental professionals to study while working.
09:30 - 11:00, session 1
11:15 - 12:45, session 2
13:30 - 15:00, session 3
15:15 - 16:30, session 4
B, C,
