Dental Dream Team | Lucie Simic | Friday 11 October 2024

For: Managers,

Creating a Dental Dream Team: How to get the best out of your team and enhance customer service in your practice

Description

9:00 AM Registration; 9:30 AM Start; 4.30pm finish.

Creating a Dental Dream Team: How to get the best out of your team and enhance customer service in your practice - programme for the day:

• Prioritising patient care and satisfaction

• Strategies to improve patient experience

• Building the practice’s reputation through exceptional service

• Fostering a respectful, motivated, and harmonious team

• Practical team-building activities

• Improving communication within the team

• Tools and techniques for enhancing practice efficiency

• Creating a sustainable working environment

• Communicating and setting clear goals with the team

• Encouraging continuous learning and career development

• Leadership and mentorship roles in the practice

• Practical steps to promote growth within your team

• Defining and aligning core values with practice goals

• Handling disengaged employees and addressing team challenges

• Maintaining a positive and productive business culture

• Identifying personal and team action steps

• Q&A and final thoughts

Aims

• Developing a Patient-Centred Approach
• Enhancing Team Collaboration and Morale
• Optimising Practice Management
• Fostering Personal and Career Growth
• Creating a Strong Workplace Culture

Objectives

• Learn how to prioritise patient care and satisfaction to build a positive practice reputation and ensure high-quality service.
• Develop strategies to foster a respectful, motivated, and cohesive dental team, improving both team performance and workplace culture.
• Gain the knowledge and tools needed to create a more efficient working environment, contributing to the practice's long-term sustainability.
• Develop skills to nurture continuous professional growth and create opportunities for career development within the practice.
• Learn how to define, communicate, and maintain core values that align the team with the practice’s goals, while handling challenges like disengaged employees.

Speakers

Lucie Simic

Lucie is a dynamic Dental Business Consultant, Communication Trainer and Practice Manager Coach with a remarkable journey spanning over a decade. Her unwavering commitment to excellence has made her a driving force behind the success of numerous dental practices, whether established or starting from scratch. Lucie's expertise lies in implementing growth-driven strategies and fostering positive working environments. She is on a mission to empower practice owners and managers to lead exceptional teams. Her goal is to create sustainable and happy practices that not only attract top talent but also resonate with patients.

Sessions

09:30 - 11:00, session 1

11:15 - 12:45, session 2

13:30 - 15:00, session 3

15:15 - 16:30, session 4

GDC outcomes

B, D,