Complaints & career pathway | Jackie Gazzard | Friday 22 September 2023

For: Nurses,

Aims

• Complaints & DCP's Career Pathways
• Session 1
• Understand what a complaint is
• Understand the regulations surrounding complaints
• Understand why a patient might complain
• Have the ability to use body language and behavior to help diffuse a complaint situation
• Be able to adopt correct complaint procedure methods
• Understand the importance of investigations and outcomes of complaints
• Session 2
• By the end of the course delegates will have a better understanding of :-
• • Registration with the GDC requirements and retainment
• • The importance of having Indemnity Insurance
• • How they can develop their individual careers
• • Career Paths
• • How by gaining extra qualifications how it
• will improve / develop their skills

Objectives

• Session 1
• DCP's will have a better understand of their role and responsibilities when it comes to preventing and handling complaints.
• Session 2
• DCP's will have an identified pathway of career developments within dentistry

Speakers

Jackie Gazzard

Qualified as DN 1979 at Bristol Dental Hospital

Qualified as DN Tutor 2005 currently running 3 NEBDN Diploma courses

Presiding examiner for NEBDN

NEBDN E-ROE witness training Maker

C&G assessor qualification 2015

NFCE trainer in AED/ CPR

NFCE trainer in First Aid at work

NFCE Trainer in SOVA & Child Protection

CQC Registered Practice Manager

Sessions

09:00 - 11:00, session 1

11:30 - 13:00, session 2

GDC outcomes

A, B, C, D,